Refund policy

Return and Refund Policy

Thank you for choosing Epic Templates for your digital product needs. We strive to provide high-quality products and excellent customer service. Please review our return and refund policy below:

1. Returns

1.1 7-Day Return Policy:
You have 7 days from the date of purchase to request a return.
To be eligible for a return, the digital product must not have been downloaded or accessed, and it must be in its original condition.
Please contact our customer service team at [your email] to request a return authorization before proceeding with the return.

1.2 Refunds for Damaged or Defective Items:
In the unlikely event that your digital product is damaged or defective, please contact us immediately. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a full refund.

2. Refunds

2.1 Refund Processing:
Once your return request is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

2.2 Exclusions:
Please note that refunds are not applicable for digital products that have been downloaded or accessed unless they are deemed to be damaged or defective.
Shipping costs are non-refundable, and you will be responsible for any return shipping fees unless the return is due to an error on our part.

3. Contact Information

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at [your email]. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Epic Templates. We appreciate your business and look forward to serving you again in the future!